By Jacob R. McDaniels December 29th, 2021 20:25 CST

Editor's Rating:

Facebook Review

05/12/2014 Jerred Shultz
This place is horrible. They have terrible customer service and do a bad job rolling a bat. They cracked my daughters brand new 300$ bat. I would not do business with them if I was you. As for the feedback on their website it has to be reviewed before being posted. So they don't allow bad feedback to be posted. That alone is shady enough to look for another place to do your work.. Thanks for a horrible experience and cracking my bat. Oh yeah thanks for not replying to my emails as well you all are great

Facebook Review

05/29/2015 Paul Berard
E mail never worked on the site . Tried 3 times. When bat came it was wrong weight. Took 3 weeks.

Negative Reviews (continued)

Better Business Bureau Review

03/24/2015
Took advantage of a '2 for 1' sale of service. Advertising a new result with current owned product. Sent two items in for service. Both of the products returned to me in the exact same condition as when shipped out. The companies complete failure to provide the service paid for is astonishing. The... company failed to communicate with me via email. Does not provide a telephone contact. Also, the turn around on service is advertised at 3-4 days, My products returned to me 17 days later.

Forum Review

03/28/2014 Chriscm922
Not motorcycle related and this might not be the right spot, but thought I'd share. I play quite a bit of softball throughout the summer, one of the things I like to do. Anyway, decided to order a hot bat to mess around with and found these guys. Terrible mistake. Bought a $350 bat on March 6, they told me 3-4 days and it would ship. I waited 2 and half weeks and just sent an email asking for an update. Not upset at all, just don't like being left in the dark. Anyway, they didn't respond, so 3 days later, I sent another email, and got nothing. So I tried again, still nothing. Finally I gave up, and decided I wasn't losing my money, so I filed a dispute through PayPal. And guess what they did the next day...emailed me about it. Weird coincidence. Anyway, I said at that point I didn't want to do business with them and wanted a refund, which they agreed to. 5 days later, still no refund...so I emailed and just asked if they were going to send it soon. Not really expecting a response, but a minute after, I got a response saying I filed a dispute, so I need to go through PayPal. Which I did. But what pissed me off is they don't respond, until I file a dispute, and then when I ask about my refund, they pretty much blow me off. Anyway, just a rant. Figured there are probably other softball players out there that might use them. Just giving a little heads up.

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Below Average