Bat Rolling 4U Review
By Jacob R. McDaniels December 20th, 2019 10:57 CST
Bat Rolling 4U
Bat Rolling 4U has a very competitive pricing and has been bat shaving for longer than most companies. They also have an A+ rating with the BBB. There Guarantee is customer friendly and very up front and clear.
Compression testing before and after is offered but only by request. Some of their customer reviews were extremely unfavorable.
Bat Rolling 4U has been shaving bats for awhile and offer competitive pricing and services. Although some reviews paint a negative picture of customer service I would still feel somewhat confident sending bats in to be serviced.
Included in price
How long in business bat shaving:
Better Business Bureau rating:
Bat Rolling 4U has been shaving bats for 8 years which is on the longer side of the companies reviewed. They also have competitive pricing and offer plenty of services. Bat Rolling 4U's Guarantee is very solid and they earned a A+ BBB rating (only 1 of 2 companies reviewed to have an A+ rating). They also do have compression testing results offered if requested. They also offer a rush service which is great when you need a bat fast. The one thing that gave me reservations was the responses to customer complaints.
Different levels of shaving:
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Turn around time:
“We stand behind all off our products 100% and offer a 100% breakage guarantee (Bat Rolling & Bat Shaving services ONLY). If by some unlikely event we crack or damage your bat during the rolling or shaving process we will replace it with a new one at no charge to you. If for some reason the bat is no longer available we will give you a bat or equal or greater value. If you are unhappy with our bat rolling or shaving services we will roll and or shave your bat again at no cost. You only need to pay for the shipping back to us. I understand that it is recommended that use of the bat (s) is not to be used in under 60 degree weather or Batting Cages.”
Reviews can be skewed to one side or another and most people only review when there is something negative that happens. Positive reviews usually means the company went above and beyond the normal. Most reviews are taken with a grain of salt and have to be analyzed by the reader as legitimate or not.
We sent a brand-new bat for rolling and shaving to this company and they shipped us back the wrong bat and when we e-mailed them they said yes there was a mix up and gave us the info on who had our bat......left it up to us to get our bat back from a guy in FL and we are in Mich. The guy said he sent the bat and has not almost 4 days later, I called ****** at company and told him and he said "no his problem "I wash my hands of it and refunded you for our services!!!! Great where’s our $300.00 bat and 42.00 for shipping the FL guy his bat back? **** has been very rude and unwilling to help with this and has turned his nasty words on us....saying "Its customers like us that make him wish he did not own this business". We have done nothing wrong it’s his job to return our bat that he admits he sent to the wrong guy. My Son has been without his bat for practices and games for well over a week,
Product or Service: rolling /shaving
Desired Settlement: New Bat to be returned, rolled and shaved and $'s out of pocket to return FL guys bat reimbursed. We were asked in an e-mail to return the FL guys bat express mail ($42.00) and would be paid back. Nope now **** said he did not charge us for his rolling services what else do we want? Unbelievable!!No bat but **** thinks he has more than helped us. I do have all rude e-mails and promise not kept by him. VERY DISGUSTED WITH THE COMPANY!!
Bat Rolling 4U Response 04/12/2013
We were notified by the customer that he had received the wrong product back. We tracked down his original bat and made contact with both parties about the error. In order to speed up the process of getting the correct product in each person’s hand we instructed both parties to ship to the addresses provide to them via Express Mail shipping and also instructed them to contact me for reimbursement of the shipping charges.
****** ****** at that point decided to take it upon themselves to contact my other customer in FL and demand return of their bat and from what I've been told that attempted to contact them over 30 times and left rude emails on their phone. It got to a point to where they actually filled the VM box up with messages.
We were completely aware of the importance of getting the correct bats in the correct owner’s hands and we also attempted to contact the customer in FL to get a tracking number for the ****** ****** bat. This tracking number was given to them on 4/10/13 and the bat was delivered on 4/10/13 at 3:39PM. Everyone now has the correct bats in their hands so I’m not sure why the complaint.
They are also claiming that we did not reimburse them for the return shipping charges. This is not correct. They originally paid us $115.00 for a bat shaving service to be rendered. We performed that service. As it became clear there was displeasure with the entire process we decided to refund them for the services rendered. So if you do some simple math $115 - $42 = $72. This is the number the customer is ahead of the game. I tried to explain that to them but they didn't quite understand what I was trying to accomplish. In order to make it clear to them since they were hung up on the reimbursement charge. I said to pay again for the services (which I did in fact refund via ******) and they I would send them a reimbursement for the shipping separately. They didn't not understand why so at that point knowing that their bat had been delivered and that I had actually refunded them more money than I had originally agreed upon I told them we were done with the discussion because it became quite obvious there was no way to please this customer.
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