Super Hot Bats Review
What is Bat Shaving?
By Jacob R. McDaniels December 27th, 2021 12:10 CST
Reviews
Super Hot Bats
Editor's Rating:
Very Poor
PROS
CONS
Bottom Line
Super Hot Bats biggest pro is their pricing and video proof. The pricing is very competitive depending on what bat you want shaved.
Super Hot Bats has an "F" BBB rating (updated to C-). Super Hot bats do not offer many services, and their pricing is vastly different from one bat manufacturer to the next. I cannot find a guarantee and a turnaround time with too many poor reviews.
Super Hot Bats probably do what they say they will do because they send a video of your bat being shaved. I believe they need to convey their intentions on their site a little better. I would not feel comfortable sending bats to SHB due to their continued poor reviews.
Price:
Bat shaving:
No Price on Bat Shaving page
Bat rolling:
Included in price
Polymer coating:
Included in price
How long in business bat shaving:
8 Years
Better Business Bureau rating:
C-
Super Hot Bats has a visually pleasing website, but the pricing and services are hard to locate. The bat shaving web page statements are compelling as far as trust and knowledge. They seem to be more geared to softball players as their pricing suggests because of the very high price for baseball bats. Super Hot Bats has plenty of videos of their bat shaving process and will send you one with your bat shaving purchase. I could not find a guarantee of services anywhere on the website, which is a definite strike against trustworthiness. I also read far too many bad reviews to recommend their services.
Rush service:
Compression testing:
No
No
Different levels of shaving:
No
Guarantee of work:
No
Turn around time:
3-5
Guarantee
None
Reviews
Reviews can be skewed to one side or another and most people only review when there is something negative that happens. Positive reviews usually means the company went above and beyond the normal. Most reviews are taken with a grain of salt and have to be analyzed by the reader as legitimate or not.
Positive Reviews
Better Business Bureau Review
Is Bat Shaving Illegal?
How to Shave a Bat
12/18/2017 Ryan M.
I had a amazing transaction with Super Hot Bats. I normally dont take time to write these reviews but everything was 100% perfect! Not only was the work done to my bat amazing, but i was able to see the entire process from start to finish by the videos he sent me while working on it. After receiving my bat I went out for some BP and had easily gained an additional 50Ft to my swing. These guys will be the only ones that touch my bats moving forward
I had a amazing transaction with Super Hot Bats. I normally dont take time to write these reviews but everything was 100% perfect! Not only was the work done to my bat amazing, but i was able to see the entire process from start to finish by the videos he sent me while working on it. After receiving my bat I went out for some BP and had easily gained an additional 50Ft to my swing. These guys will be the only ones that touch my bats moving forward
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Better Business Bureau Review
8/7/2019 Brian Q.
Ordered 3 bats 2 weeks ago and they are amazing. Received videos of the entire process as promised and they perform better then expected. Will def be buying again
Ordered 3 bats 2 weeks ago and they are amazing. Received videos of the entire process as promised and they perform better then expected. Will def be buying again
Better Business Bureau Review
11/15/2018 Craig L.
This is the only company I will allow to touch my bats. I've had other companies work on my bat and there's no comparison. His work is flawless and his bats outhit any competitors by 40-50ft easily. If your looking for the best this is the company to go with hands down
This is the only company I will allow to touch my bats. I've had other companies work on my bat and there's no comparison. His work is flawless and his bats outhit any competitors by 40-50ft easily. If your looking for the best this is the company to go with hands down
Negative Reviews
Bat Shaving Interview
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Better Business Bureau Review
5/6/21
Sent my son's bat there to have the end-ca repaired on May 28, 2021, with little to no communication from the owner. On June 29th owner sent a text " had to clean out old glue almost finished with it" At this point, I want my son's bat back.
Sent my son's bat there to have the end-ca repaired on May 28, 2021, with little to no communication from the owner. On June 29th owner sent a text " had to clean out old glue almost finished with it" At this point, I want my son's bat back.
Business Response /* (1000, 5, 2021/09/01) */ I explained to the customer that all end caps are made in house. Since covid products have been near impossible to receive in a timely manner. I explained this to the customer. The customer has already received his bat completely finished. Attached is the tracking number along with conversation showing bat was delivered. Below is tracking number along with screen shots of tracking showing delivered. Ups 8MJXXXXXDKXXXXXXU
Complaint Type: Billing/Collection Issues
Status: Resolved
08/25/2021
Transaction date: 6/22/21, Order XXXXX, paid $95.75 What the business promised: 1 bat repair + 1 bat rolling Nature of dispute: Sent in bats, could never get update on work, filed PayPal claim, got full refund but company still has bats (value $250+). Only communication from SHB (after indicating I was going for a refund from PayPal): "The end cap had to be ordered. Once it comes in I will put it on and ship. Not sure what opening a claim is going to do other then stop the bats from Shipping back when completed." Responded to SHB: "If you complete the work + return the bats, I will cancel the case. If PayPal refunds the payment before you complete the work + return the bats, I will make sure you are paid the $95.75 upon receipt of the bats." No response. After PayPal refund, emailed: "If you now complete the work + return the bats, I will pay for the work as agreed. Otherwise, please return the bats + I will promptly reimburse you for shipping upon receipt." No response.
Response
09/01/2021
Business Response /* (1000, 5, 2021/09/01) */ Customer sent in his bat for end cap repair. End caps are not sold or made by the manufacture. I am the only company that offers an option to replace the end cap without spending $450 to buy a new bat. In order to replace the end cap I have to make the end caps from scratch. Since covid the materials needed to make end caps have been on back order and take several months to receive. I have completed the work on Mr. ********** bat and he has not paid. I operate just like every other company in the United States. I don't do work for free. If Mr. ********** wants his bat then he needs to pay for the services. The problem is I have had several customers use bbb As a way to try and get work done for free. This is a very unfair practice. I shouldn't be penalized and given a bad score bc this customer hasn't paid for the work I have provided. Consumer Response /* (3000, 7, 2021/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even if I believe the explanation given, there's no excuse for not responding to any of my inquiries made by phone and email over a period of a month. Vendor WAS originally paid for this job (fortunately through PayPal), so I was able to get a refund after my claim against SHB was VALIDATED. Note that this order included a second bat which I sent for rolling - a new bat worth over $200 not mentioned in the vendor reply. I would like both bats returned, and even now, I'm willing to pay for the services ONCE I get the bats back, but would you risk advancing the money a second time with this company's track record? Finally, the insinuation that I would use the BBB to beat a vendor out of less than $100 while he retains possession of my bats (retail value over $400) is laughable. Business Response /* (4000, 9, 2021/09/13) */ I sent customer an email letting him know the bats are completed. Once I receive payment I will gladly get them shipped. Please confirm shipping address is correct once payment is made and I will supply you with tracking number. Consumer Response /* (2000, 18, 2021/10/06) */ Regarding case XXXXXXXX which was recently closed by the BBB, would it be possible to add a note indicating that the issue was indeed successfully resolved - the vendor has been paid, the services performed and the items returned (received today 10/6/21). Thanks to the BBB for their help with this. Regards, **** ********** *********@aol.com
Complaint Type: Billing/Collection Issues
Status: Resolved
08/25/2021
Transaction date: 6/22/21, Order XXXXX, paid $95.75 What the business promised: 1 bat repair + 1 bat rolling Nature of dispute: Sent in bats, could never get update on work, filed PayPal claim, got full refund but company still has bats (value $250+). Only communication from SHB (after indicating I was going for a refund from PayPal): "The end cap had to be ordered. Once it comes in I will put it on and ship. Not sure what opening a claim is going to do other then stop the bats from Shipping back when completed." Responded to SHB: "If you complete the work + return the bats, I will cancel the case. If PayPal refunds the payment before you complete the work + return the bats, I will make sure you are paid the $95.75 upon receipt of the bats." No response. After PayPal refund, emailed: "If you now complete the work + return the bats, I will pay for the work as agreed. Otherwise, please return the bats + I will promptly reimburse you for shipping upon receipt." No response.
Response
09/01/2021
Business Response /* (1000, 5, 2021/09/01) */ Customer sent in his bat for end cap repair. End caps are not sold or made by the manufacture. I am the only company that offers an option to replace the end cap without spending $450 to buy a new bat. In order to replace the end cap I have to make the end caps from scratch. Since covid the materials needed to make end caps have been on back order and take several months to receive. I have completed the work on Mr. ********** bat and he has not paid. I operate just like every other company in the United States. I don't do work for free. If Mr. ********** wants his bat then he needs to pay for the services. The problem is I have had several customers use bbb As a way to try and get work done for free. This is a very unfair practice. I shouldn't be penalized and given a bad score bc this customer hasn't paid for the work I have provided. Consumer Response /* (3000, 7, 2021/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even if I believe the explanation given, there's no excuse for not responding to any of my inquiries made by phone and email over a period of a month. Vendor WAS originally paid for this job (fortunately through PayPal), so I was able to get a refund after my claim against SHB was VALIDATED. Note that this order included a second bat which I sent for rolling - a new bat worth over $200 not mentioned in the vendor reply. I would like both bats returned, and even now, I'm willing to pay for the services ONCE I get the bats back, but would you risk advancing the money a second time with this company's track record? Finally, the insinuation that I would use the BBB to beat a vendor out of less than $100 while he retains possession of my bats (retail value over $400) is laughable. Business Response /* (4000, 9, 2021/09/13) */ I sent customer an email letting him know the bats are completed. Once I receive payment I will gladly get them shipped. Please confirm shipping address is correct once payment is made and I will supply you with tracking number. Consumer Response /* (2000, 18, 2021/10/06) */ Regarding case XXXXXXXX which was recently closed by the BBB, would it be possible to add a note indicating that the issue was indeed successfully resolved - the vendor has been paid, the services performed and the items returned (received today 10/6/21). Thanks to the BBB for their help with this. Regards, **** ********** *********@aol.com