Bat Rolling 4U Review

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In the begin of this whole issue I did issue an apology to them about the situation. We ship over 200 bats each week and errors in shipping do happen from time to time and I feel as though we made every possible effort to make things right.


Consumer Response 04/15/2013
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
Just because they refunded their services way before we even got our bat back is their choice....We never asked for a refund on their services!!The deal was for us to ship the bat to the correct owner at the companies expense, why should we have to pay ANY $ out of pocket for their errors. Our bat did finally arrive DAMAGED!!! Our delivery guy was a witness to us pulling the bat from the box and the condition and not attached. The note attached to it takes responsibility that damage was done by the rolling company and the note said "grind it into grave and rub dirt on it and it will be fine" This is a 300.00 bat that now looks used and is damaged on the end!! How professional is that? Thats just a small portion of the rude, name calling note/e-mail we have received from this place. This has been their error from the beginning and they have been rude and unkind to their mistakes. The owner has never called to apologize and is standing behind his employees (******'S) rude, table turning, unprofessional behavior. I would be more than happy to supply e-mails of ******'s promise to pay us for the shipping, the rude responses, and stating that he has "washed his hands of it all" even before we received our bat. I do not except their response of defending their error and should not pay ANY money to this place for the problem they have caused us and now a damaged bat that they are "washing their hands of" WOW !!


Bat Rolling 4U Response 04/18/2013
Unfortunately as you can tell this customer is difficult to please. We feel as though we have done everything possible to please this customer. We have admitted to our shipping error. We have refunded the customer the charge for our services that were provided. We believe this is an appropriate effort to make things right however due to the inability of the customer to understand what we had already refunded I just refunded the shipping charges that appears to be the main point of contention. The customer received FREE services and have been reimbursed all costs of the shipping to the other customer. There is nothing additional that we can offer to them. We believe this should be sufficient.


Consumer Response 04/23/2013
(The consumer indicated he/she DID NOT accept the response from the business.)
No, We are not difficult customers! We just expect that your company be respectful of your customers when YOUR company is the one that caused all the problems and were VERY unprofessional and rude!!This went to this level when you chose to "wash your hands" of getting our bat back to us and leaving it up to us to contact YOUR customer that our bat was ship to by YOUR company!!It is really unbelievable that you are still trying to point the fingers at us (the customer)We do know that.....".to error is human" however it's all in the way you handle it, Maybe you the owner should have called and reassured us that YOU will find our bat and get it returned a s a p You should have step up as the owner not allow your rude disrespectful employee to send us unprofessional e-mails that were saying that your company is done with us.......even before our bat was returned!!Our bat was in your hands and it was your responsibility to reassure us that you would get it returned and hearing that with an I’m sorry in your voice would have made all the difference in the world!!Do you also approve of the note that was attached to our brand new bat that your company damaged? How professional was that? "Grind it in the gravel and rub some dirt on it" Why? To hide your damage?!Can't believe that you would even let a bat be shipped back to a customer in that condition...Once again professional ?I think/know not !!! In response to your letter above I DO UNDERSTAND that you and your employee should be ashamed of your actions, words, rude e-mails, note and the condition of our bat.
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Revdex Review (continued)
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Better Business Bureau Review
05/2/2016 Rebar C.
I bought a senior 1.21 softball bat and added the rolling service to accelerate the break-in process. They cracked the bat in the rolling process, but sent it to me anyway. They did send me a replacement bat. After about 100 hits on the replacement bat, I took it to a big tournament here in Florida, and had the compression tested. The bat tested at virtually the same compression as a brand new untouched bat (220) even though I had paid for the rolling process. I did submit a similar review on their website. Should be interesting to see if it gets published.

Bat Rolling 4U Response 05/3/2016
This customer purchased a bat from us that included the heated bat rolling service. After processing his order and shipping to him he contacted us and questioned what appeared to be cracking along the barrel of the bat. We had him send the bat back for inspection and replacement. Upon receipt of the returned bat, we determined that the cracking was no more than surface cracking of the painted surface (this happens quite often on ***** bats due to the poor quality graphics). This cracking in no way effects the performance or durability of the bat and is simply cosmetic. Since the customer was concerned with this cracking we processed another bat for him at no charge and shipped to him. This brings us to our current complaint. Customer claims that the replacement bat was not rolled. He contacted us earlier this week (prior to submitting this BBB complaint) in regards to this issue. His email was quite rude and our response to him was that we do offer a 100% satisfaction guarantee and would be happy to roll it again at no charge to him. He never responded to that email. In regards to the complaint that the bat was not rolled. We have pictures of the bat being rolled as well as before and after compression testing results to confirm that the bat was actually processed as ordered. We offered to send that to him but he never responded to the email. It’s unfortunate that he has chosen to submit this to BBB as compared to working with us to resolve the issue. We feel as though we have made every effort to make this customer happy but over the 13+ years of business we’ve realized that you can’t please everyone. We just that you’ll agree that we’ve made a good faith effort to resolve this issue with our customer. Sincerely, BatRolling4u
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By Jacob R. McDaniels February 4th, 2022 13:01 CST
Editor's Rating:
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